Check out our 5* reviews from our lovely customers


We pride ourselves on providing exceptional care and service to all the owners and pets we work with. We treat each pet we care as they were our own, giving you peace of mind that your fluffy friends are having fun with all their needs being met whilst you're are work, on holiday or away from home. 

"I'm always happy for Ellie to look after Dusky my whippet puppy. She takes him on fun walks and gives him the cuddles he needs. Dusky stands by the door and cries when it's time for Ellie to leave! Highly recommended"  

"Ellie really listens to your needs, and is totally reliable. Red is a nervous dog, who is becoming more confident every time she goes out for a walk."


 "Wonderful service and brilliant care for my fluffy one."

 "Ellie's professional history has refined her listening and judgement skills to look after any pet even the nervous ones, or in my case the dietry requirement ones. She looks after my baby boy as if he were her own. Couldn't recommend highly enough!"

 "Felt so comfortable knowing that Ellie was taking care of my cat Ozzy for the week. Came home to a happy cat, what a great service!"

"Ellie is FAB! She wanted to know everything about Billy his likes and dislikes. I have had regular updates and photos of him, whilest on holiday which has put my mind at ease! If anyone is looking for 5* dog care, Ellie is the girl!"

"Ellie has been paying a visit to look after our cat and dog for the last few weeks and has done a great job. She has been reliable, punctual, and really helpful as we try to housetrain the dog!"

"Ellie is excellent, very caring and listens to the needs of the owner"


"Wonderful. Monty is very happy and loving his walks."


"Ellie is fantastic with animals. She took our dog for a walk every day whilst we were away and our friends dog sat. I got regular photos to keep me updated. This was great and we knew she was in good hands. Thank you Ellie!!! "

"I booked Ellie and her team due to being in hospital and needing to recover and rest - so dog walking was off the list - Ellie took it on with extreme professional provision and Sam was taken care of with ease and enthusiasm - I have kept on the service for My work busy days due to the excellent service received"

"We use Petmates Chester once a week for our little dog and it is a great service. We've never been let down and Maisie (our dog) absolutely loves Ellie"

"Best dog walker ever ! We love the photo and video updates and Ellie is so helpful and flexible to work with. If you need a weekly dog walker look no further"

"Ellie really helped me out at a last minute request and has offered an excellent service ever since, feeding the cats and sending regular updates and photos. Ellie will go the extra mile (thank you again!) and always responds very quickly! Very caring service "

"I would highly recommend Petmates Chester. Ellie and team have been providing regular walks for our older dog and have proven themselves to be friendly and reliable at all times. I'm confident he is well looked after and having fun!"

"Ellie is a reliable and trustworthy cat sitter. She has looked after my cat on several occasions - for long periods with photo updates and shorter one off visits at last minute when I get called away. Payment is easy - highly recommended"

"Ellie and team are fabulous. Very reliable and respond quickly. My fur baby loves his walks with Ellie and team. They are all really passionate about all four legged fur babies. I would highly recommend these ladies. Thank you for looking after my handsome little chap so well."

"Ellie is great. She keeps me updated with photos, videos and texts and puts my two hyperactive boys through their paces! I would recommend her to anyone."

"We've been using Ellie for a while now and her service is always very helpful and reliable. Would definitely recommend her to anyone, our animals love her."